New ESD is aware of the backlog and is hiring more staff to fix problems. Hear more from ESD’s commissioner, Suzi Levine. ESD also offered the following tips:
New If you applied online through eServices, you’ll get messages from firstname.lastname@example.org asking you to sign in. Sign in and respond to those requests within five days—the sooner the better. You may also get follow-up emails from ESD. Make sure you reply to those emails directly.
New Answer your phone if you get a call from 800-318-6022. If you miss a call from ESD, the only way to call back is through the main line for the claims center—and it won’t be easy to get through. Last week, ESD was getting 100 calls per second.
New Under normal circumstances, it takes around 21 days to adjudicate issues on a claim: But ESD got more applications in the last 7 weeks than the previous three and a half years combined. With so many businesses closed, it’s harder to reach employers to verify information with them.
NewStay tuned for more: ESD will be posting updates on its progress to resolve adjudication cases on its website.